Naresh Babu

Background

About Naresh Babu

Ensure full awareness of all the policies and procedures issued in relation to products / KYC /AML policy. Coordinating with customers and management in various financial requirements of domestic clients and providing end to end solutions. Providing assistance to auditing and compliance reviews. Monitor and review customer account transnational activities and made recommendations for further review or closure. Performed quality assurance review of due diligence and transaction monitoring to identify suspicious activities. Effectively handling process escalations and supporting team on various tasks in adhering unit requirements. Providing Exclusive services to VIP customers by coordinating with respective vendors. VIP customers like: Citi Private Client, Citi Gold & Citi Priority costumers. Services like Cash pick-Up/Cash delivery, CHQ pick-up, CHQ/Draft processing and statement requests. Providing Exclusive services to VIP customers regards to Docu. Upload/processing, remittance inward/outward complaints, domestic fund transfers and KYC verification. Escalating to Citi Seniors regards to product related issues and product changes requested by most of the customers. Uncompromising approach with consent teams to resolve Banking service complaints within TAT to provide great customer service experience like Online login issues or other service issues.