Narith Vorrakitdecha

Background

About Narith Vorrakitdecha

PROFESSIONAL SUMMARY Experienced Technical Sales Engineer with a strong background in IT solutions, mobility, and IoT. Proven track record in pre-sales consultation, solution development, partner management, and customer engagement across SEA countries. Skilled in translating business needs into technical solutions, conducting product demonstrations, and supporting sales teams to drive revenue growth. KEY SKILLS Pre-Sales & Solution Consulting Mobility & IoT Solutions Partner & Channel Development Sales Enablement & Technical Training Customer Engagement & Support IT Service & Enterprise Solutions WORK EXPERIENCE SOTI Inc.| SEA Sales Engineer | Oct 2020 – Present - Drove technical pre-sales engagements across SEA, supporting the sales team with product presentations, POCs, and customized demonstrations- Designed and implemented mobility and IoT solutions for enterprise customers, ensuring smooth deployment and scalability- Developed and nurtured channel partners and distributors in Thailand, driving sales enablement and technical training- Acted as a key escalation point for post-sales technical support, ensuring customer satisfaction and retention- Collaborated with sales teams to identify new opportunities, analyze customer needs, and craft tailored solutions. Zebra Technologies (Thailand) Co, Ltd.| Customer Experience Manager | May 2016 – Oct 2020 - Managed customer experience strategies across SEA, working closely with sales teams to improve retention and service renewal rates- Led post-sales support initiatives, ensuring smooth deployment and adoption of enterprise solutions- Developed self-service and automation strategies, reducing technical support cases and improving service efficiency- Upsold and cross-sold service solutions to key accounts, contributing to revenue growth- Conducted training sessions for partners and customers, driving product adoption and technical knowledge. Fujitsu Systems Business Thailand | Senior Service Delivery Manager | 2014 – 2016 - Led a multi-functional team delivering IT services to major clients in telecommunications, retail, and manufacturing- Ensured service contracts and SLAs were met while maintaining strong customer relationships- Provided consultative sales support, helping customers optimize IT operations and reduce costs.**Certifications:**- ITIL V3 Foundation | IBM Thailand - Project Management Foundation | IBM Thailand - Advanced SQL & Database Management | Infomix