Naseer Uddin
Customer Service Team Lead at Tata Consultancy Services
Based in Bengaluru, India
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Seniority
Manager
Department
Customer/Client Service
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
696K
Contact information
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n•••••••@tcs.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Naseer Uddin
An achievement oriented Professional with nearly 8 years of experience currently working as a Team Lead at Tata Consultancy Services, Bangalore; managing Service desk, handling Customer Support & providing Technical Support • Delivered excellent results in exceeding quality of service commitments and in resolving complex & critical issues within agreed SLA • Attained client delight by maintaining key relationships with customers, acquiring feedback on critical issues & taking appropriate actions • Sound understanding of ITIL's IT Service Management, including Incident & Problem Management and Change Management • Conferred with Employee of the month for Q3 at Wipro InfoTech in 2015-16 • Trained employees across multiple departments on network operations including log-in procedures, network management permissions, printing issues, security and use of software • Domain Expertise also involves VMware platform, HP Service management & ITILv4
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