Nat G.
Head of Customer Success at Wordnerds
Based in Gateshead, United Kingdom
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Seniority
Director
Department
Customer/Client Service
Location
Gateshead
Industry
Software Development
Company size
28
Contact information
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n•••••••@wordnerds.ai
Phone
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Background
About Nat G.
About Wordnerds :) Wordnerds is a customer feedback analysis tool that helps large organisations *genuinely* understand customers by analysing their millions of survey results, reviews, social posts, emails, webchats, CRM-entries, complaints and call transcripts. When it comes to analysing text, AI alone isn’t enough. We work at the intersection of bleeding edge Natural Language Processing (the same techniques that power ChatGPT) and oldskool corpus linguistics to bridge the gap between what AI can deliver and what insights professionals and customers actually need. Trusted by global brands like M&S, Yahoo, Sainsbury’s, B&Q and the UK Government, Wordnerds tells insights and CX teams what to action. The result: • Robust and rapid recommendations for insights teams • Better decision-making for organisations • Improved customer experience
Decision-makers
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