Natalia S.

Background

About Natalia S.

Experienced Operations Leader with over 10 years’ experience driving operational excellence, strategic delivery, and team leadership within professional and membership-based environments. Skilled in aligning systems, people, and processes to deliver efficient, compliant, and client-focused operations. Adept at leading multifunctional teams across IT, finance, sales, and training. Currently completing ILM Level 5 Leadership, with a collaborative and solutions-oriented style that ensures stability, accountability, and high performance across all business functions.Core Skills & Strengths• Budget Management, Cost Savings & Financial Reporting• Operational Process Improvement• Stakeholder & Client Engagement• CRM systems (HubSpot, Dynamics, SharePoint) & KPI Reporting• Cross-Functional Leadership • People Leadership, Coaching & Performance ManagementKey Leadership Achievements• Streamlined internal operations between sales, finance, and delivery, improving workflow efficiency and reducing delivery delays.• Implemented HubSpot CRM and live KPI dashboards, enabling real-time performance tracking and data-led decision-making for leadership.• Managed 50+ concurrent projects while maintaining quality, cost control, and high client satisfaction levels.• Delivered global virtual training operations across 10 time zones for 80+ delegates, ensuring seamless coordination and communication• Oversee daily operations across finance, sales, IT, training delivery, and client services, ensuring alignment with business strategy.