Verified recordE-learning

Natalie Erol

Head of Customer Operations at Batelle

Based in United Kingdom

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Seniority

Director

Department

Operations

Location

United Kingdom

Industry

E-learning

Company size

65

Contact information

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Email

1 credit

n•••••••@batelle.com

Phone

5 credits

+44 ••• •••• ••••

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Background

About Natalie Erol

With a career rooted in customer-centric roles, I’ve evolved into a problem-solving, systems-focused operations professional who thrives in fast-moving environments. Most recently as Head of Operations at Batelle, I led the transformation of a high-touch sleep support service into a scalable, AI-powered app experience—driving engagement, retention, and operational efficiency. I’ve worked across the full customer journey—from frontline support to onboarding, training, and leadership—giving me a 360° view of how great customer and team experiences are built. I’m a structured thinker, a proactive leader, and someone who loves finding simple solutions to complex challenges. Passionate about cross-functional collaboration, I focus on building operational systems that support both customer success and internal team performance. I believe that when systems work well, people can do their best work—and customers feel it.

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