Natalie James

Background

About Natalie James

Professional Summary Accomplished and multi-skilled insurance professional with over 16 years of diverse experience across general property and Strata insurance sectors—particularly within the niche WA Strata Insurance Industry. While my core strength lies in WA Strata claims, I have also had the privilege of managing claims on a national level across NSW, QLD, SA, and VIC. My experience spans key roles including Senior Claims Executive, Underwriter, Strata Manager, Broker, and Business Development Manager (BDM), equipping me with a 360-degree understanding of the insurance landscape. I bring deep technical expertise in underwriting, risk assessment, claims management, and client engagement, underpinned by a strong grasp of the Insurance Contracts Act 1984. I am highly skilled in policy interpretation and delivering strategic, results-driven outcomes in complex and sensitive claims scenarios. A key strength of mine lies in dispute resolution—an area I am deeply passionate about—where I combine regulatory insight, critical thinking, and empathy to advocate for fair and timely resolutions. My approach is always client-first. I’m known for my ability to resolve complaints with professionalism and precision, applying an empathic ear when situations demand it. I am a passionate team leader, driven to mentor others and foster high-performing, collaborative work environments. Personally, I describe myself as a "flamboyant introvert"—grounded yet vibrant—with a progressive outlook on both career and family life as a dedicated wife and mother of two adult daughters. Reliable, adaptable, and proactive, I thrive in fast-paced, evolving environments. I consistently bring strong decision-making, conflict resolution, and customer service skills to every challenge. My purpose remains clear: to bridge the gap between insurer and client—navigating legislation, managing risk, and ensuring exceptional outcomes for all parties involved.