Natasha Sharma

Background

About Natasha Sharma

9 years of IT experience with Telecom and Financial domain, in consulting, development,maintenance of the production and testing environment- ITIL Certification in IT Service Management- Experience in creating and implementing the process and induction plan for the project,training and managing the team and ensuring the uninterrupted services to customer- Experience of working on various project management methodologies like Agile, Scrum, Waterfall- Experience contains working with multiple databases and platforms. Experience in monitoring and troubleshooting of database and servers, handling production issues, performing Root Cause Analysis (RCA), installation, configuration and maintenance of operating system, database, web servers, monitoring tools etc- Experience of Configuration Management and Service Level Agreement plan for the project. Handling Service Requests, Change Requests, Incident and Change Management Tickets, L2 & L3 support- Expertise on Unix Shell Scripting ( AIX, HP-UX, Linux ), Oracle 10g SQL, Sql server, schedulers( Autosys, UC4, Control M), JIRA, Remedy and Performance Tuning methodologies- Responsible to on-board new products which includes preparing induction plan, maintaining knowledge repository and defining and implementing processes in accordance to ITIL and bring project in steady state- Responsible for managing auto scheduled jobs and working on automating the process to improve performance and quality- Knowledge of OLAP, OLTP systems, star, snowflake schema and slowly changing dimensions- Expertise in all SDLC phases ­requirement gathering,business analysis,design,development and testing-Ability to work with complex, globally distributed teams and deliver projects on time and on budget.