Nathan Phillips
Jira Cloud Support Engineer 3 at Atlassian
Based in Atlanta, United States
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Seniority
Staff
Department
Other
Location
Atlanta
Industry
Software Development
Company size
22K
Contact information
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n•••••••@atlassian.com
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Background
About Nathan Phillips
10 years+ technical support and customer support experience always providing top quality support- Extremely determined to learn something new every day and build my skills- Troubleshoot API programming like RESTful APIs - Database querying and management with SQL, MySQL, ODBC, etc- CCNA obtained with strong understanding of networking concepts TCP/IP, HTTP/S, DNS, NAT, VLAN, etc- Programming experience with languages like Python, Go, Java- Utilize scripting internally to help complete tasks, convert files, parse data, etc- Take escalated tickets and solve complex technical problems- Work with development to directly and help retrieve data to identify bugs- Mentor new hires and share SME knowledge through sharing sessions- Work with large organizations ensuring cross-region support.
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