Nathan Piper

Background

About Nathan Piper

I am an energetic and analytical Customer Service Leader with a passion for organizational development. I foster a collaborative work environment that encourages innovation, where team members feel valued, motivated, and inspired to perform. In my most recent role as Director of Professional Services at RingCentral, I successfully transformed a low-performing, off-shore team of 6 managers over 67 technical project managers. I achieved a 300% increase in quarterly invoices within a year, by using GAP analysis, and implementation of streamlined methodologies, to enhance and enrich the capabilities of my team. I have a proven track record of developing leadership talent, having hired over 100 employees and developed more than 10 managers during my time at RingCentral. My approach to leadership is centered around identifying individual strengths, providing tailored coaching, and creating opportunities for professional development. Key areas of expertise include: Account Management, CRM Team Building & Culture Process Implementation Personnel Development GAP Analysis Business Strategies Cross-Functional Leadership Performance Metrics Continuous Improvement Change Management UCaaS & CCaaS Solutions Off-Shore Team Oversight Quality Assurance I am also certified in the following, more applicable to my experience in technical roles like Technical Account Manager (RingCentral) and Special Agent at Geek Squad (Best Buy:) Comptia A+ Comptia N+ Microsoft MCP If you share a passion for team development and delivering exceptional customer service, let's connect and explore how we can achieve great things together.