Nathan Ream

Background

About Nathan Ream

Dynamic, results-oriented senior professional working at the cutting-edge of technical leadership, high-quality service delivery, and influential team leadership to drive class-leading account performance. Specialize at defining and translating customer goals into targeted recommendations and innovative solutions while actioning meaningful change to expedite issue resolution, elevate internal standards, and position support services for success. Superior communication and interpersonal skills facilitate strong consultative relationships and promote a leadership environment that is conducive to technical best practice, target-attainment, and continuous improvement. KEY SKILLS & STRENGTHS • Client & Account Relationship Management • Customer Needs Analysis • Problem Solving & Solution Development • Technical Triaging & Troubleshooting • Cross-functional Collaboration & Teamworking • Innovative Problem Solving • Staff Management & Team Development • Technology Performance Optimization • Stakeholder Engagement • Contact Center Solution Development • Critical Incident Management • Training, Coaching & Mentorship • Project Management (Engineering Expertise) • Data Analysis (Data-driven Decision-making)