Nathan Rios

Background

About Nathan Rios

As I approach 10 years serving as a remote customer service specialist for Apple, Inc as part of their award-winning AppleCare support team, I am ready to use my experience and skills in a new environment. My work at Apple has been varied but the main focus of my time there has been in helping launch their Social Media organization. In this group, I assist and engage with customers via social media platforms including Twitter, Facebook, YouTube, Instagram and via a first-party discussion forum. During my time at Apple, I have consistently met or exceeded all expectations of every role I have had, never once meriting a "needs improvement" score on any metric of our annual performance reviews. I have enjoyed being able to contribute fresh ideas for how Apple can best serve their customers in the rapidly growing and evolving social media space including improvements to internal tools, revisions to public communication policies and more. As I look forward to the next stage of my career, I am hoping to find a creative, fulfilling opportunity to do meaningful work that makes a real difference in the world. I have enjoyed supporting Apple customers but I would like to make a bigger impact, as part of a team doing work to truly make the world a better, more equitable and joyful place to be.