Nathaniel Boykin

Background

About Nathaniel Boykin

With over a decade of professional experience—including three years in Information Technology—I currently serve as an IT Support Analyst II at Stater Bros. Markets, supporting enterprise-level operations for a workforce of approximately employees. I provide technical assistance and troubleshooting for over 200 users across multiple departments and locations, ensuring seamless IT functionality. Certifications & Technical Expertise I am committed to staying ahead in cybersecurity, networking, and IT leadership, holding multiple industry-recognized certifications, including: CompTIA Network+(N10-009)- CompTIA (Expertise in networking infrastructure, security, and troubleshooting) Certified in Cybersecurity (CC)-(ISC)² (Foundational cybersecurity knowledge and best practices) Cisco Certified Support Technician - Networking (Cisco networking technologies and support skills) Cisco - Ethical Hacker (Understanding ethical hacking principles and security testing methodologies) CompTIA IT Fundamentals (ITF+)(Core IT concepts, including infrastructure, software, security, and best practices) ServiceNow IT Leadership Professional Certificate (IT leadership, service management, and digital transformation best practices) Career Essentials in Cybersecurity - Microsoft & LinkedIn (Cybersecurity awareness and risk management) My technical expertise includes Microsoft 365, ServiceNow, printer management, desktop support, hardware/software maintenance, and network troubleshooting. I am also well-versed in cybersecurity policies and governance, ensuring organizational compliance with ethical standards, legal requirements, and regulatory frameworks. Career Journey & Growth I started my journey at Stater Bros. in 2011 as a Courtesy Clerk, advancing through roles such as Meat Clerk and Seafood Manager before transitioning into IT in 2021. This diverse background has honed my ability to provide great customer support and engagement, allowing me to bridge the gap between technology and business operations effectively. Mission & Professional Mindset I am dedicated to delivering efficient, secure, and innovative IT solutions that enhance productivity and security at the enterprise level. With a strong problem-solving mindset and a passion for learning, I continuously seek opportunities to expand my technical expertise and contribute to organizational success.