Nathaniel Devine

Background

About Nathaniel Devine

My technology background encompasses first level through escalation support for hardware, software and connectivity in both enterprise and private environments. I am an excellent leader, troubleshooter and problem solver. I have years of demonstrated leadership in all levels of support from simple desktop resolution up to server and network problem diagnosis, research and solution providing. Currently as a team leader and senior engineer. I work with all levels of technical and managerial teams to create and improve tools, procedures and processes. I am equally productive when working in groups or working unsupervised, and work well under pressure. I know how to distinguish when and when not to use technical terms so as not to alienate or intimidate the audience. I also serve as customer support mentor to help others in the proper way to address technical and non-technical individuals. Compile all of this with over twenty years of established customer support experience, which includes working with directly with clients, as well as executives. I am confident that I can be an asset in any growing organization.