Seniority
Manager
Department
Other
Location
Fredericksburg
Industry
Insurance
Company size
31K
Contact information
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n•••••••@geico.com
Phone
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Background
About Nathaniel Herring
As a Customer Service Training Supervisor at GEICO, I lead the transition of new hires from classroom training to on-the-job coaching, ensuring they achieve and maintain the highest standards of quality, customer satisfaction, and productivity. I have over 9 years of customer service and sales experience in the insurance industry, with multiple supervisor certifications from various entities. My core competencies include coaching, root cause analysis, driving KPIs, and developing individualized action plans for each associate. I am passionate about sharing and gaining new skills, and I constantly seek feedback and opportunities to improve myself and my team. My mission is to empower my associates to deliver exceptional service and value to our customers and stakeholders, and to foster a culture of excellence and collaboration at GEICO.
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