Natraj Das

Background

About Natraj Das

OBJECTIVESpearheading sustained organizational growth in dynamic environments. Played a catalyst role inestablishing actionable solutions, building employee value, driving vision and achieving criticalstrategic goals; targeting senior leadership role in Service Operations | Customer Service withinAutomobile sector for mutual growth.natrajdas5@gmail.com +91-778101860 AUTOMOBILE INDUSTRY WORKED :Bajaj Auto Ltd & TVS Motor Company (2 wheeler, Premium Bikes, Electric Bikes & 3 Wheeler PLACE WORKEDNorth East, Bihar, WB, Orissa, Jharkhand UP, Pune, Bangalore, NepalPROFILE INFORMATION1) Strategic Leader offering over 25+ years of experience with verifiable year-after-year success in achieving revenue, profit, and business growth objectives within start-up, turnaround, and rapid- change environments; proven track record of heading the service operations, maintenance, implementing services plans and policies for the organization and ensuring accomplishment of the business goals while ensuring excellent customer service2) Benchmarking best practices & reviewing matrices to ensure consistency in quality of interaction with clients & foster continuous improvement in service; facilitating constant interactions with Field Service Staff/ Service Shops /OEMs/ Dealership network by reviewing process as per their Service need3) Thought Leadership: Excellent in developing strategies for establishing primary & secondary networks of Spare parts & services, business process analysis and process optimization, cost control and revenue maximization from various business solutions4) Expertise in managing complete after-sales/pre-sales operations and delivering quality service & top line profitability of the organization5) Impeccable record of building high performance teams, implementing continuous improvement programs and partnering with multiple global stakeholders and working in highly matrix environment; overachieved expectations and exceeded all set goals by enduring excellent customer relationships6) Versatile and focused Customer-Centric Leader with proven talent in guiding team members & enabling knowledge sharing amongst them; problem-solver & decision-maker with extensive experience in proposing solutions & alternatives to achieve business & operational excellence7) Innovation Champion with a strong ability to excite others by combining facts, reasoning and logic mixed with ‘humor & élan’ to drive collaboration amongst multi-dimensional, cross-functional and globally dispersed teams