Nattash Sully

Background

About Nattash Sully

I’m a well-organized, adaptable bilingual Program Manager with success creating, launching, and assessing programs and services to meet identified needs. Spearheading project management, operations monitoring, and program development for industry leaders such as Apple One, Asurion, and TTec/Teletech, I am known for continually improving internal processes, updating policies/procedures, and evaluating the effectiveness of departmental goals against projected outcomes and timelines. I am incredibly passionate about achieving all key performance indicators and organizational goals. With a strong focus on continuous improvements, I am highly skilled at directing, implementing, and administering program strategies, plans, and objectives to ensure alignment with organizational visions/missions. I am also a motivational leader with experience building and guiding high-performing teams of 15+ in delivering complex projects on time, under budget, and above expectations. Additionally, I possess strong academic qualifications, including a Bachelor of Science in Hospitality Management and a Bachelor of Science in Restaurant & Food Service Management from the University of Central Florida. A few recent accomplishments:+ Utilized exceptional leadership abilities to build and guide a team of 15 technical support experts in efficiently executing troubleshooting tasks, delivering superior customer service, and surpassing performance metrics and sales quotas up to 80%.+ Commended by executive leadership for ranking within the top 5% of client satisfaction surveys for 6+ months due to the provision of top-level customer service in all client interactions.+ Analyzed areas for improvement and implemented a “Pay Per Performance” employee compensation program, coaching the team to exceed KPIs and maximize income.+ Demonstrated track record producing a perfect NPS on customer surveys 6 months in a row while recognized as the top submitter for verbal grievances and service recovery among a team of 400+ employees. In my free time, I am a huge foodie who enjoys traveling, reading, and hosting short-term rentals. Specialties, Expertise, & Attributes: Needs Assessments, Data Evaluation/Analysis, Project Management, Best Practices, Strategic Planning/Execution, Program Development/Assessment, Continuous Improvement, Team Building/Leadership, Operations Monitoring, Regulatory Compliance, Fundraising/Marketing, Budget Tracking, Resource Optimization, Partnership/Relationship Building I look forward to meeting you! You can reach me at NattashSully@yahoo.com.