Naveen Palanivelu

Background

About Naveen Palanivelu

Over 18+ experience in End-user services along with cloud technologies• Primarily worked on various packaging, repackaging, release and testing tools such as Install Shield 2012-2019, App-v Sequencer for various versions of Windows 10.• MSIX Packaging.Fixing packages using PSF • Involved in Configuration Manager Application deployments end to end life cycle for Windows 10 Migration Program, Imaging/re-imaging laptops with the latest builds, editing and troubleshooting on tasks sequence. • Worked on packages with various complexities and QA performed for 500+ packages which includes various types of packages and platforms till date.• Provided guidelines to set standards and process for packaging and deployment activities, created and maintained the infrastructure (Hyper-V-Standalone infra) for most of the projects mentioned below.• Work experience in ITIL or ITSM processes particularly Incident Management and Change management.• Proven seasoned SCCM 2012/CMCB knowledge at administration level.• Ability to update OSD task sequences on a quarterly basis to manage latest updates.• Ability to create Advertisement/Collections/Packages within an SCCM 2012/CMCB/MECM environment. • Ability to create Queries/Reports for monitoring deployment status and patching compliance.• Proficient in Windows 10 Operating Systems, and Windows Server 2016 /2019.• Excellent verbal and written communication skills, including creation of technical documentation.• Working knowledge of an ITSM tool - Service NOW, to manage incidents, problems and submit change requests.• Strong analytical and problem-solving skills.• Worked on the Windows 10 application readiness team (End to End), MS Teams Migration, and M365 apps migration.