Navin Verma

Background

About Navin Verma

Certified lead auditor->15+ years of experience in various IT service management tools such as HPSM, Remedy and SERVICE NOW to support the Incident/Problem and Change management module->Developed project governance material to ensure the Operation readiness from build to operation team->Experience in Infrastructure delivery including technologies like UNIX, Window, Database, Network, Storage, Backup, Active Directory, SAP (e.g. HRP, CUP) etc->Transitioned and managed change, problem and incident management processes for Toyota Financial Services - infrastructure division and ensured 100% process compliance and continual service improvement->Successfully completed knowledge transfer and transformation of management processes (CHANGE and PROBLEM) for Toyota Financial Services from CSC to HCL supplier group. Created centralized process document and FAQ which cut down change team daily 1 hour in answer queries->Hands & feet support for Xerox Data Center for - collaboration with vendor, Monitoring VERITAS NetBackup for Tap rotation activity etc->Worked as First tier support via phone, service management request/incident, email and Chat.