Navya Sree Vasamsetti

Background

About Navya Sree Vasamsetti

Technical Support Engineer with 2 years of experience in a product-based company specializing in Application Tracking Systems (ATS). Proficient in troubleshooting, escalating high-severity tickets, and managing various support channels including tickets, calls, and chats. Demonstrated leadership, providing support to many clients and ensuring efficient issue resolution. Possesses a strong technical skill set and a commitment to delivering high-quality service.Customer Support> Provided technical support to US and EU clients via phone, email, and chat.Issue Resolution- Resolved customer complaints efficiently, responded to assistance requests, and guided users through basic troubleshooting tasks>Utilized Salesforce and Dynamics tools to manage and escalate tickets effectively. Identified root causes of technical problems and implemented effective solutions.>Followed standard procedures for escalating unresolved issues to appropriate internal teams.>Experienced in Microsoft Office Suite (Word, PowerPoint, Excel) for documentation and reporting.> Implement and maintain essential Support tools and Systems and CRM software.Technical Skills: Python, Java, MySQL, CSS, HTMLCertifications: Internship training with AI with Python & IBM Watson, Mobile and Web Application Development, Technical Hackathon organized by IBM, Learned Introduction to IOT at cisco NetworkingAcademy