Nazeem Bennett

Background

About Nazeem Bennett

Africa Network Support Manager duties are: Set priorities with the team, work with management, provide guidance on tasks, actitivities, work assignments, and ensure escalated incidents and problem issues are raised to management attention. Oversee routing, escalation, user interfacing and resolution. Manage a team of skilled Level 1 to Level 3 Technical Analyst and Technical Engineers within South Africa and across Africa. Operationally manage, monitor, alert and support LAN, WAN, Network Security, Network Core Services, Wireless, Network Optimization, Packet shaping, QoS, Bandwidth Management, Load Balancing, Routing, DNS/DHCP/IPAM, Data Centres, DMZ, VSAT, VPN, VRAS, Switching, MPLS, Proxy, VoIP, IDS and IPS. Key contributor and implementer of technology road-maps, best practice architecture and General IT strategy. Leading and managing members of the teams including staff performance appraisals, discipline and career development. Foster an outputs-based culture that is driven by high-performance and innovation with a strong customer-centric focus. Ensuring adherence to IT governance and compliance principles and standards to comply with Global, Local and Regional Standards. Negotiating with vendors, outsources, co-sources and contractors to secure products and services. Ensure that all incidents with 3rd parties are logged and followed up including escalation of incidents as required by 3rd party SLA’s. Ensure internal and external client satisfaction through effective problem resolution and effective communication. Create and implement IT and Security policies and procedures.Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements. Multi-Vendor Management as well as SLA/OLA Management. Negotiate and administer supplier contracts and service agreements. Risk, Audit and Compliancy Management of networking infrastructure. Change Management policy enforcement.