Nea Sipponen
Service Manger at Innofactor
Based in Lahti, Finland
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Seniority
Staff
Department
Customer/Client Service
Location
Lahti
Industry
Software Development
Company size
495
Contact information
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n•••••••@innofactor.com
Phone
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Background
About Nea Sipponen
Toimin Service Managerina Innofactorin Dynasty asianhallinta tuotteen parissa, keskittyen erityisesti vakiotuoteasiakkaiden palvelunhallintaan ja asiakasrajapinnassa toimimiseen. Asiakaskokemus on työni ytimessä – uskon, että parhaat palvelut syntyvät kuuntelemalla käyttäjiä ja ymmärtämällä heidän tarpeitaan. Minulle asiakaskokemus ei ole vain mittari – se on koko palvelun sydän. English I work as a Service Manager on Innofactor's Dynasty product, focusing especially on service management for standard product customers and working in the customer interface. Customer experience is at the core of my work – I believe that the best services are created by listening to users and understanding their needs. For me, customer experience is not just a metric – it is the heart of the entire service.
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