Neal Walker

Head of Customer Services Management (Central Region) at Man Truck & Bus Uk

Based in Winchester, United Kingdom

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Seniority

Manager

Department

Customer/Client Service

Location

Winchester

Industry

Motor Vehicle Manufacturing

Company size

547

Contact information

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Email

1 credit

n•••••••@man.eu

Phone

5 credits

+44 ••• •••• ••••

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Background

About Neal Walker

I am an Operational Director with a track record of creating strategies with other executive team members, building high performing teams and developing individuals, and being an agent for change to ensure the business exploits the latest technology and methods. I have experience in the Truck sector of the Automotive industry, Services sector of the Construction industry and the Retail sector of the Oil industry. I have a natural coaching leadership style that aims to support and stretch colleagues at all levels. Colleagues would describe me as being focused, engaging, reliable, empathetic and structured.Key skills:• Strategic & Critical thinkingWorking with the Scania (Great Britain) Executive Team I helped to define the organisation and business strategy for the next five years. I created a strategy for Scania (GB) in collaboration with other Executive Team Directors leading to a new employee package which helped reduce attrition.• Leadership & Team developmentI have created high performing teams and developed individuals in several Scania regions. This has led to increases in revenues and customer service levels as well as helping individuals to progress to their maximum potential. Through appointing women into operational management positions in workshops and taking on female apprentices the overall gender balance of the team has improved.• Business TurnaroundDuring the Covid pandemic Scania had to react to the dynamic needs of the customers, the staff and the working environment. By looking for regional solutions that met the needs of all three stakeholders, it was possible to improve the business performance at a faster pace than previously anticipated. Consequently, despite Services revenues in Scania North dropping in 2020 the earnings actually grew verses the previous year.I have worked for global companies with premium brands (ExxonMobil, Finning/Caterpillar, Scania) and have international experience through an expatriate assignment to Brussels. I am available to travel.I can add value to an organisation and its customers by;• turning-around an under-performing business units either in one location or across multiple sites• creating a high performing management team to take the business to the next level and to develop a pipeline of future leaders• introducing changes that will utilise the latest technology and business methods to improve efficiencies and transform the customer experienceFor a conversation about how I can help drive your business forwards, please contact me on (+44) 07850 310231 and neal_walker@hotmail.com

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