Neel Sharma

Background

About Neel Sharma

As a customer success leader at FlytBase, I am obsessed with delivering exceptional customer experiences while enabling drone dock solutions for businesses. My focus is on enhancing customer onboarding, software implementation, retention, advocacy, and upsells to help clients achieve meaningful outcomes. I manage new projects, ensure timely deliveries, and handle technical support and custom software integration. By facilitating cross-team communication, I ensure seamless and hassle-free experiences for our customers, ensuring that they have the best possible experience with our SaaS product. My background in Electronics and Telecommunications Engineering, coupled with my experience in project management, allows me to approach customer success with a unique perspective. I bring a passion for learning and growth to the fast-emerging field of drone technology. With expertise as a flight instructor for unmanned aerial vehicles, I have gained valuable insights into the industry that I apply to my work. I am skilled in material sourcing & procurement, client and vendor relations, company operations, product marketing, sales, drone repairs, and testing.