Neela Rajendran

Background

About Neela Rajendran

Experienced Senior Analyst skilled in back office operations within Banking and Financial services. Hands on experience and sound knowledge in Case handling, KYC Analysis, SIRA, CIFAS, Customer Onboarding, troubleshooting & investigations, Payments, E-Business Tax, CASS and BACS. Team Lead experience in managing a dozen of team members in their training and to achieve the day to day tasks. Team player with strong communication skills, stakeholder management and reporting. Handled multiple roles within account switching which includes processing and authorising of switch requests. Worked in Payments team as a process analyst for BACS, Chaps and FPS. Supported in commercial banking implementations for migration of clients/customers from one platform to other. 5 years of work experience in Commercial Banking, Retail Banking, Customer operations, Business analysis and Payments area. Strong business development professional with a MBA focused in Finance and Marketing from well known Business school- Good analysing skills - Determined, motivated and focused work culture - Good relationship skills and decisions making - Team leader and management skills- managed upto 10 team members - Trained 3 batches of team upto approx. 120 team members for a new project involving switching process and related operations- Good in forecasting and planning