Neelesh Mathur

Background

About Neelesh Mathur

Experienced IT Professional with 14+ years in ITIL driven Service Delivery/IT Operations Management, Program/Project Management using Agile and Waterfall methodology Experience working with Global Clients in DevOps/Application Managed Services Model, Remote Infrastructure Management, Fixed/Time and Material model. Supporting Client Operations – Capacity planning, Product Increment planning, Escalation & Governance Knowledge in concepts of DevOps & ITIL framework along with Agile Working Methodology – Scrum/Kanban. Worked on ITSM Tools – BMC Remedy, ServiceNow, JIRA Broad knowledge of SAP ERP - Migration from ECC to SAP S4/HANA, SAP AMS Functional and Technical modules Experience Leading distributed teams geographically across Nearshore (Portugal, Romania), Offshore (China, India) & On-Shore (Germany) Managing programs with technologies including JAVA, CI/CD, GitHub Actions, Jenkins, GitHub, AWS, Monitoring Tools – Grafana, Kibana, Cloud Watch, SAP Solutions Manager Project Management Tools - JIRA, Confluence CORE SKILLS Service Delivery – focus on Information Technology, strong People Management skills and keen focus on Task Management IT Operations Management IT Services Delivery Management Project Management ITIL (Information Technology Infrastructure Library) Contract Management Technical Support Manager – Customer Focused