Neeraj Arora

Client Services Analyst at Von Canada

Based in Moncton, Canada

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Seniority

Staff

Department

Customer/Client Service

Location

Moncton

Industry

Home Health Care Services

Company size

1.9K

Contact information

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Email

1 credit

n•••••••@von.ca

Phone

5 credits

+1 ••• •••• ••••

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Background

About Neeraj Arora

Dynamic and results-driven Business Analyst with 10+ years of experience spanning IT, Finance, E-commerce, and HR industries. Proficient in delivering end-to-end SDLC implementations using Agile (Scrum/SAFe) and Waterfall methodologies. Certified in PMP, PSM I, PSPO I, and Certified Agile Professional, I excel in bridging the gap between business needs and technical solutions through robust analysis and innovative problem-solving. Expertise in SDLC Implementation: Skilled in delivering full Software Development Life Cycle (SDLC) implementations across Agile (SCRUM) and Waterfall methodologies. Proficient in creating Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and managing change requests. Experienced in developing use cases, user stories, and test cases to ensure requirements validation. Business Process Modeling & Requirement Gathering: Skilled in Requirement Elicitation and Gap Analysis using tools like MS Visio, Lucidchart, and Balsamiq for UML Diagrams, Wireframes, and Mock-ups. Expertise in business process modeling, workflow diagrams, and translating stakeholder requirements into actionable documents. Adept at conducting Joint Application Development (JAD) sessions and stakeholder interviews to uncover critical requirements. Technical Expertise: Proficient in tools such as JIRA, Confluence, Borland Caliber, iRise, and JustInMind for creating user interfaces, mock-ups, and high-quality concepts. Strong command of SQL, Microsoft PowerBI, and advanced Excel functions for Data Extraction, Statistical Modeling, and Data Visualization. Experience in Data Mapping and Data Wrangling. Collaboration Across Domains: Proficient in facilitating JAD sessions with stakeholders, SMEs, QA teams, and technical experts to align project goals. Strong interpersonal and communication skills, effectively building relationships with stakeholders across all levels. Skilled in negotiation to ensure requirements are met while adhering to business constraints. Requirement Validation & Testing: Experienced in collaborating with QA professionals to create and execute Test Plans, Test Scenarios, and UAT Test Cases for validation. Delivered comprehensive user acceptance testing artifacts to ensure application functionality and user interface quality. Documentation & Analysis: Expertise in writing artifacts including BRDs, FRDs, Stakeholder Analysis Documents, Project Charters, and Data Flow Diagrams. Delivered streamlined process maps and current/proposed workflows to improve efficiency.

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