Neeraj Katta

Background

About Neeraj Katta

I am Working as an Application Support Analyst for Servify. I am passionate about ensuring the optimal performance of business-critical applications with a strong background in troubleshooting, issue resolution and technical documentation.Providing end-user support for a variety of software applications, ensuring minimal disruption to business operations.Identifying and troubleshooting technical issues, whether they are related to system performance, code bugs, or user error.Collaborating with Product and infrastructure teams to resolve complex technical issues and implement system enhancements.Analyzing application logs, conducting root cause analysis, and proposing solutions to improve system reliability.Managing incidents and service requests within SLA, using ITIL best practices to maintain service continuity.Supporting system upgrades, patches, and deployments while minimizing downtime and ensuring smooth transitions for users.I enjoy working with cross-functional teams to bridge the gap between technical and non-technical stakeholders, ensuring applications are aligned with business goals and user needs. Whether it’s resolving an urgent issue or optimizing an existing process, I take pride in providing proactive support and contributing to the overall success of the organization.