Neermah Putteeraj

Background

About Neermah Putteeraj

Customer Onboarding Executive at CyberVadis Jan 2021- Present Experience in Sales Force Onboarding Customers and ensuring that they have all necessary information before getting onboarded. Demo - Platform presentation of the Services and Tools offered. Senior Sales Consultant at BIA AFRICA Jun 2013 - Jan 2021(8 years and 1 month) Customer Service: Analyse and understand requirement for quotation and order creation coming from customers. Creation of quotation and orders into SAP system (sales orders, repair orders, standard exchange orders, loan orders, Initial provisioning orders, working parties) Communication between internal and external clients regarding quotation or order placed Review and manage exceptions and correct them according to the client’s policy Manage customer return discrepancies Manage missing parts, track and manage material physical flow. Drop shipment regularisation.(reproduce a flow that occurred directly between Customers and supplier in SAP system Management of basic questions coming from customers further to orders placed in the frame of logistics, quality, engineering and Finance. Manage core returns further to standard exchange placed by a customer Customer database Management in SAP system Manage Ferry flight kits that are leased to customer from the delivery to the return of the kit Reporting to do linked to different processes Stock administration: Correct SAP stock location to allow the reception of parts. Do manual property transfer in SAP when the Standard Exchange process is not processed as usual. Determine if the stock available can be used further to customer lease order request. Sourcing administration: Create Purchase Order placed with suppliers Record in SAP system Supplier Acknowledgement Manage discrepancies further to reception of parts from suppliers Giving excellence in customer care service and Creating future needs.