Neetika Gupta
Technical Consultant at Ey
Based in Toronto, Canada
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Seniority
Staff
Department
Information Technology
Location
Toronto
Industry
Professional Services
Company size
394K
Contact information
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n•••••••@••••••.com
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Background
About Neetika Gupta
An experienced and qualified professional with 10+ years of experience in ITIL and IT Service Management solutions with expertise in ITSM suite – ServiceNow. As ServiceNow Certified Implementation Specialist (ITSM), implemented end-to-end Service Catalog, Incident Management, Problem Management, Change Management, Knowledge Management and Service Level Agreements. Hands-on experience in IT Operations Management (Discovery and Service Mapping). Cross functional role in implementing IT Asset Management that includes SAM Pro (Software Asset Management Professional) and HAM Pro (Hardware Asset Management Professional) Modules. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
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