Neha Agarwal
Rapid Respond Incident Commander at Splunk
Based in Hyderabad, India
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Seniority
Other
Department
Other
Location
Hyderabad
Industry
Software Development
Company size
9.7K
Contact information
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n•••••••@splunk.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Neha Agarwal
Accomplished IT Service Manager with 8+ years of expertise in driving and managing ITSM processes across Global IT Operations. Proficient in Major Incident Management, Change Management, Problem Management, and Knowledge Management, with a strong track record of ensuring operational resilience and quality audit compliance. Adept at coordinating cross-functional teams, conducting Root Cause Analysis (RCA), and implementing effective solutions using ITIL frameworks and ServiceNow. Demonstrated ability to lead and influence at all levels of the organization, delivering impactful outcomes and aligning processes with corporate goals. Eager to contribute my expertise by driving continuous improvement and operational excellence.
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