Neil Cameron

Background

About Neil Cameron

A self-motivated IT professional with proven people, communication, technical, presentation and management skills. Broad experience in tech support, field engineering, pre-sales, sales, promotion, product marketing, managed services, projects and management. Experienced in Pre-Sales Solution design – ranging from on-premise hardware-based solutions to cloud-based virtual environments, each specifically designed for particular customer requirements. Have actively driven change within a corporate environment to raise the level of customer service and support within managed services by managing a team of individuals to self-assess and look beyond their traditional service model. Worked closely with (managed) Solution Architects to refocus their solutions on business needs vs technical solutions – defining the criteria by which they evaluate customer needs to defining solutions, developing proposals and implementing complete solutions. Worked closely with Sales, Technical Architects/Engineers and Services Teams – providing co-ordination and management of projects and customer environments from start to finish. Strong focus on customer-related outcomes and satisfaction. Spent considerable time redeveloping broken relationships and restoring customer faith in an organisation’s ability to service their needs. Worked across all management and technical layers to re-focus the organisation on the customer’s requirements. Have worked across the Asia Pacific in close collaboration with distributors, direct-sells and OEMs to present solutions to a wide range of audiences from end-users to Technical Architects and Management. Strong use of problem-solving skills to analyse sales and technical roadblocks and negotiate/influence successful outcomes. Recent roles have included managing a Project Team and Solution Architect Team – co-ordinating solution designs and developing proposals (as a pre-sales consultant) to fulfil customer requirements across a broad base of customer types, while continually focussing on improving customer account engagement strategies and practices. Recent changes to work structure have seen a return to a very hands-on approach to Customer Technical Account Management – working closely with customers and technicians alike to ensure smooth project transitions and steady BAU environments for my customers.