Neil Grech

Background

About Neil Grech

Collaborative problem solver who uses process improvement, account management, managed services, service level management, and project management to resolve troubled operations. Identify root cause of issues and translate complex processes into clear, understandable, and actionable steps. Enthusiastic leader who consistently meets and exceeds commitments with passion and integrity. I managed operations for an Outsourced Marketing Services department at Pitney Bowes Software. My four core competency areas were: Master Data Management and Single Customer View My team combined, cleansed and augmented our client's disparate data sources to provide an unparalleled view of their customers. Better customer understanding translated into more relevant and more effective dialogue, which in turn translated into more profitable long term customer relationships. Reliable and Effective Marketing Communications My team made it painless to manage and synchronize inbound and outbound communications across a wide array of channels (email, direct mail, survey landing pages, etc). Campaign execution was at the core of our solution offerings. Managed Services My team helped companies transition to a cloud hosting platform and provided Managed Services for support of our customer's custom applications. Operational excellence was our key focus after successful project execution. Deep Customer Analytics and Rich Insights With my experience developing and deploying consumer behavior models, my team of data scientists and marketing analysts unlocked hidden value in our customer's data – directing smarter and more valuable communications strategies.