Neil McAlpine
Enterprise Architect at Talkdesk
Based in Toronto, Canada
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Seniority
Staff
Department
Information Technology
Location
Toronto
Industry
Software Development
Company size
1.4K
Contact information
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n•••••••@talkdesk.com
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Background
About Neil McAlpine
Systems Engineer with over 20 years experience working on both voice and data communication systems for the Enterprise marketplace. Focused on Unified Communications solutions with a strong background in both pre-sales design and post sales implementation. Capable of providing end-to-end technical support on client engagements including needs analysis, solution design, proposal writing & presentation, project management and implementation technical support. Always striving to provide a high level of customer satisfaction & client retention by providing timely support and ensuring that the proposed solution meets the client’s needs and budget. Specialties: Solution Design Proposal Writing Project Management Team Leader & Mentoring Account Development IP Telephony / Convergence Unified Messaging Contact Centers CCNA: Cisco Certified Network Associate for Routing & Switching CCNA: Cisco Certified Network Associate for Voice CCDA: Cisco Certified Design Associate CSE: Cisco Sales Expert APDS UC: Avaya Professional Design Specialist for Unified Communications APDS Scopia: Avaya Professional Design Specialist for Scopia Video Conferencing
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