Neil Procter

Background

About Neil Procter

I have experience working in Life Insurance, Investment Management, banking, retail, healthcare and outsourcing businesses. My key skill is managing cross-functional teams to deliver projects on time and to budget. I am experienced in working on public sector programmes as well as in private sector industries. I have strong stakeholder management skills which have allowed me to deliver complex, high profile projects in an effective manner. My qualifications in Lean, Agile, Prince 2, and ITIL have given be a broad spectrum approach to process improvement. Many of my roles have involved leading change delivery to improve performance and customer satisfaction. Having worked in IT and Customer Service departments I am able to work with all parts of a business and external stakeholders. I am experienced in using data and the resultant insight to deliver improved business processes and technical solutions. I am a qualified Lean Practitioner currently working in an Agile environment that uses Lean/Six Sigma process improvement techniques. I have a pragmatic, solution focused outlook that priorities the best overall solution over a quick fix or a whole system and process rebuild. I have managed end-to-end project delivery from requirements gathering through to post implementation support and on going process improvement.