Neil Wright

Background

About Neil Wright

Working my way up the customer service ladder has allowed me to experience and empathise with the many elements of service delivery that form the overall customer journey. Along the path I’ve been lucky enough to gain the valuable skills, knowledge and organisational understanding that allows me to create the right momentum and environment needed for change, stabilisation and/or process improvement for both the internal and external customer. I believe the overwhelming contributor to an organisations successful delivery of service is a genuine “can do” approach coupled with the empowerment and trust of employees and customers alike. Over the years this approach has allowed me to achieve project goals that most thought unachievable in terms of budget, process, timeline and resource. One such project lead to an annual saving of £2 million and a problem solved that had been around since the early I’m a strong team player but also able to work well in an isolated role.