Nelia Chmilenko

Background

About Nelia Chmilenko

I am a highly motivated ERP Support Specialist, Business Analyst and Project Manager with over 15 years of experience across diverse industries, including mining, e-commerce, and telecommunications. With a passion for driving operational excellence and client satisfaction, I specialize in business analytics, project management, and customer service, helping organizations streamline processes and achieve sustainable growth. Throughout my career, I’ve- Supported cross-functional teams by delivering data-driven solutions, resulting in improved efficiency and accuracy across supply chain, finance, and IT operations- Developed and delivered user training programs ensuring employees are fully equipped to utilize new systems and processes effectively- Led multiple high-impact projects that transformed customer experiences for up to 10 million users, balancing competing priorities while meeting strict deadlines- Collaborated with global stakeholders and SMEs to align business processes, maintain data standards, and improve operational stability- Proactively resolved ERP issues through continuous application support, incident management, and process improvements. I thrive in roles that challenge my analytical thinking and project management abilities, and I bring a proven track record of translating complex challenges into actionable solutions. Whether working independently or with cross-functional teams, I am committed to delivering results that align with business goals and drive continuous improvement. Specialties- ERP Systems | Business Analytics | Digital Marketing | Process Optimization - Project Management | Customer Service | Cross-Functional Collaboration Let’s connect and explore how we can create value together!