Nelson Goucher
IT Support Services Specialist Tier i - Team Lead at Randstad Usa
Based in Atlanta, United States
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Seniority
Manager
Department
Information Technology
Location
Atlanta
Industry
Staffing and Recruiting
Company size
11K
Contact information
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n•••••••@randstadusa.com
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Background
About Nelson Goucher
Highly organized, detail-focused, and customer-focused Tier 1 Support Services representative (team lead). Comprehensive knowledge of Windows 7, Windows 10, Chromebooks, Chromebases. Familiar with Macbooks, iMacs, iPads, and iPhones. Team Lead for 20+ associates, including offshore associates. Tier 2 stop for troubleshooting issues that Tier 1 representatives are not able to resolve. Excellent technology skills; proficient with MS Office (Word, Excel, Access, Outlook, PowerPoint), Ivanti ticketing system, Bright Pattern Agent Desktop and Bomgar products, Cisco Unity Call Manager, Meraki Dashboard, and other troubleshooting applications. Also familiar with setting up and using Adobe VIP Admin Console, as well as maintaining and using Microsoft VLSC.
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