Seniority
Manager
Department
Operations
Location
Auburndale
Industry
Insurance
Company size
31K
Contact information
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n•••••••@geico.com
Phone
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Background
About Nelson Maldonado
With over a decade of experience in customer service management, I specialize in optimizing team performance and operational efficiency. As a former Manager of Owner Services at Marriott Vacations Worldwide, I led a 20-agent team, ensuring payroll accuracy, conducting audits, and surpassing sales goals through consistent quality and precision. My dedication to coaching, development, and fostering team growth resulted in exceptional outcomes, including consecutive high-quality performance metrics. My mission is to empower teams to deliver superior customer experiences while driving operational success. I thrive in collaborative environments, leveraging strong leadership and problem-solving skills to handle escalations and support team development. Currently seeking opportunities that align with my expertise in customer relationship management, call center operations, and performance-driven leadership.
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