Nelson Oladeji

Background

About Nelson Oladeji

Are you looking for a reliable, detail-oriented, and proactive Customer Support or Onboarding Specialist who can elevate your customer experience and drive retention? I help growing businesses deliver seamless onboarding, responsive customer support, and structured success workflows that turn users into loyal advocates. I’ve worked with SaaS startups, eCommerce brands, and service-based teams to manage support tickets, troubleshoot issues, host onboarding calls, and streamline CRM workflows. With strong communication skills and a process-first mindset, I ensure every client and customer receives the clarity, care, and consistency they need. I’ve worked across B2B and B2C environments, delivering high-touch support and client onboarding via tools like Zendesk, Zoom, Slack, and Notion. Whether it's handling support tickets, leading product walkthroughs, managing live chat or troubleshooting issues, I ensure every customer feels guided, heard, and valued. Key Areas of Expertise: Customer Support & Escalation Management (Email, Chat, CRM) Client Onboarding, Demos & Zoom-Based Walkthroughs CRM & Workflow Optimization (GoHighLevel, HubSpot, Salesforce) SaaS & eCommerce Support (Woocommerce, Gorgias, Authorize.net) Ticketing & Communication Tools (Zendesk, Intercom, Slack, Google Workspace) Proactive Client Engagement & Retention Strategy Order Fulfillment, Refund Processing & Resolution Handling Creating SOPs & Streamlined Service Delivery Processes What Sets Me Apart: Strong communicator — clear, professional, and customer-first across email and Zoom. Detail-oriented and highly organized — I follow processes precisely, without missing steps. Tech-savvy and self-starting — I adopt new tools quickly and troubleshoot confidently. Reliable and results-driven — I take ownership, solve problems, and elevate customer experience. Notable Achievements: Increased retention by 30% through a data-backed customer engagement plan. Reduced onboarding time by 40% and improved product adoption across accounts. Created SOP-driven workflows that reduced response time by 60% and boosted satisfaction. Managed high-touch accounts, leading to over ₦700 million in ARR renewals and expansions. Designed a churn prevention strategy that cut cancellations by 25%. I bring not just support but clarity, structure, and confidence to every customer interaction. Let’s connect and explore how I can help you streamline your support systems, improve client success, and drive loyalty. Reach out at oladejinelson92@gmail.com or DM me to start the conversation.