Nemo Hawes

Background

About Nemo Hawes

Hi, I’m Nemo — a Customer Success and Marketing Professional with 7+ years of experience helping businesses grow through strategic relationship management, performance marketing, and thoughtful client support. Currently at Acorn Strategy, I manage a portfolio of 28+ clients, bridging the gap between customer success and marketing leadership. While my title is Customer Success Manager, my role includes full-cycle campaign ownership — from strategy and execution to optimization and reporting — across Google Ads, Meta Ads, Klaviyo, and Pinterest. I also lead process creation, launch reporting systems in AgencyAnalytics, and collaborate with cross-functional teams to deliver measurable results. Previously, I spent 4 years at Shopify helping eCommerce entrepreneurs scale their businesses, followed by a role at BrandBastion supporting global brands with customer success strategy. I’ve also worked in digital marketing for a SaaS agency and as a freelance web designer, giving me a strong technical and creative foundation. I thrive where data meets empathy — turning insights into action while building trusted partnerships that drive retention, growth, and long-term success. Always happy to connect with professionals passionate about customer-led growth, marketing strategy, and operational excellence.