Nena Walker

Background

About Nena Walker

Career Objectives & Personal Profile My expertise lies within my technical skills, strong customer service skills and I would be pleased to have the opportunity to learn and grow within the position requirements. I am very flexible with hours of work and have no problem with working overtime if needed, on short notice or on call. An enthusiastic, hard working and well organized person committed to performing the highest quality of work. Strengths Results-oriented with demonstrated ability to prioritize multiple tasks, dependable, confident, organized and adaptable to change with proactive problem solving skills; Exceptional project management, communications and interpersonal skills; Deals effectively and diplomatically with at all levels within an organization; promotes teamwork through coaching and promoting collaboration, conflict resolution and open dialogue; Enjoys a hands-on environment, team-oriented and demonstrates initiative; Dependable, enjoys challenges and adapts easily to change with a strong capacity to work under pressure. Asset Qualifications: Experience in the delivery of IT services in an organization supporting a large number of clients in at least one of the following areas: support for file and print servers, data backup and recovery systems, Storage Area Networks (SANs) and server clusters, management of active directory services and Exchange services. Excellent Customer Service skills Strong verbal and written communication skills Experience in the performance of all Incident Management Tasks involved within a IT Infrastructure Experience configuring Active Directory/Exchange services. Experience with numerous versions of Microsoft Windows including Windows 10/11, Office up to 0365/Teams/Citrix/Global Protect/Lotus Notes Administration. Numerous office related Software. SMS – SCCM/AutoPilot Remedy/Service Now/Service Desk Ticketing Systems Experience working with Government and Private Industry security policies and practices. Highly knowledgeable in installing and maintaining computer hardware and software. Graphic Design using Adobe programs Read and Write HTML Mark-up Language Running and editing Perl/CGIscripts as well as java scripts Proficient in numerous programs for Web Development My Accomplishments are as follows: Featured in publication by Cultural Canada published back in geared toward youth interested in a career in the new multi media. Considered one of the NWT’s top Web Developer and was under contract for 4 years, numerous recognitions resulting from this.