Nerissa Kalbfeld

Background

About Nerissa Kalbfeld

I’ve spent over 20 years building my career in retail management, and what I’ve loved most along the way isn’t just the sales results—it’s the people. For the past 11 years, I’ve managed a Pandora Jewelry store, where I’ve had the privilege of leading a team that feels more like family. Before that, I spent 10 years with JJill, growing as a leader and learning how powerful great customer service and teamwork can be. What drives me is helping people shine—whether that’s coaching a team member to step into their next role, creating a welcoming environment for customers, or finding ways to make the day-to-day operations run more smoothly so everyone’s job feels easier. I believe strong leadership is about listening, supporting, and leading by example. Over the years, I’ve celebrated big wins like surpassing sales goals, building loyal teams, and creating memorable customer experiences—but the moments that mean the most are the thank-yous from employees I’ve mentored or the customers who return because they felt valued. I’m excited to keep growing, learning, and connecting with others who are passionate about leadership, retail, and making an impact through people-first management.