Nevena Rafa

Background

About Nevena Rafa

Passionate and results-driven Service Delivery Manager with over 8 years of experience in leading diverse teams, optimizing processes, and delivering exceptional customer experiences. My expertise spans process engineering and program management, with a proven track record of enhancing operational efficiency and fostering strong client relationships.Throughout my career, I've successfully managed teams of over 50 members, driven operational improvements, and delivered impactful solutions in dynamic environments. My multilingual proficiency in English and Italian complements my skills, allowing me to communicate effectively across diverse regions and industries.My career began as a SAP Junior Consultant, followed by a role as a Process Engineering Officer, eventually leading to my current position as an SDM. At the age of 28, I was honored to be promoted to Operations Director after six years of dedication to the company. In June 2022, I embraced the challenge of Program Manager for the Software Development Academy, where I closely monitored daily progress and ensured efficient team management for our junior members.I hold an ITIL Service Management Certification and have completed Atlassian’s Confluence course. Additionally, I am certified as a Product Owner, underscoring my commitment to continuous learning and professional growth.Since April 2023, I have been thrilled to bring my skills and expertise to Netconomy, where I am eager to leverage my extensive experience in service delivery management and my commitment to continuous improvement to drive success and innovation in forward-thinking organizations.