Ngan Phan
Lead Concierge a Chief Concierge at Jw Marriott Phu Quoc Emerald Bay Resort & Spa
Based in Phú Quốc, Vietnam
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Seniority
Manager
Department
Customer/Client Service
Location
Phú Quốc
Industry
Hospitality
Company size
197
Contact information
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Background
About Ngan Phan
Experienced concierge lead with around 5 years of experience at JW Marriott Phu Quoc. Skilled in providing exceptional customer service, problem-solving, communication, and leadership. Deeply knowledgeable about the hospitality industry and the needs of guests. Accomplishments include leading a team of above 15.concierge/bellman/driver.associates to provide exceptional service to guests, resulting in % increase in guest satisfaction scores. Developed and implemented new training programs for concierge associates, resulting in reduction in guest complaints and improving individual skills as well as increased revenue by upselling transportation and hotel services to guests. Reduced costs by optimizing the transportation logs and scheduling of concierge associates.""Take care of associates and they will take care of the customers."
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