Niall Conway

Background

About Niall Conway

As a Senior Manager in Global Customer Service at Native Instruments, I implement the strategy and operations that deliver customer support for our innovative music hardware and software products. I am an expert in building scalable support ecosystems, specializing in Customer Experience and overseeing an internal development team to drive system improvements, self-service tools, and operational efficiency.I strive for operational excellence, data-driven decision-making, and translating complex technical issues into clear and simple customer journeys.My role at Native Instruments is fortified by my entrepreneurial drive as the Co-Founder and Director of Glór na dTonnta Glamping. This venture is rooted in my passion for eco-tourism that celebrates the west of Ireland's unique cultural heritage, showcasing my ability to manage P&L, drive brand development, and ensure exceptional customer experience in the hospitality sector.Outside of work, I am passionate about creative practices, especially music, and dedicated to the conservation of Irish vernacular building heritage. I thrive at the intersection of technology, culture, and operational execution.My core expertise: Global team leadership, Knowledge management, Project Management, Technical Product Expertise, Customer Experience (CX) and P&L Oversight.