Nicholas Brierley

Background

About Nicholas Brierley

A highly inspirational Operations Director | Service Delivery Lead with senior experience on a day to day and strategic level. Institute of Leadership and Management. Experienced in Service, Client and Engineering Delivery and providing exceptional customer services as well as Transformational programmes within the Service and remote based teams. Operational & Strategic Director Management of high-end technical products with strong legislation requirements. Leader of the collaborative business stakeholders. Key skills include coaching and mentoring to improve business outcomes. Client facing when required. Led New Contract Take On, Exit Management and Transitions & Transformation of Services, including refit programmes and upgrade / refurbishment projects. Full P&L Responsibility for Service Desk, Service Support and Field Engineering, Production, Procurement, Manufacturing & logistics. Built good strong relationships with stakeholders over many years, introduction of innovation for shared benefits. Experienced in building efficient and dynamic operational teams to provide exceptional services to customers using the CRM and ERP to drive Data modelling. Microsoft Dynamics. Responsible for Partner programs & OEM. Responsible for all H&S across the business to ensure safe and secure practices are adopted as part of the culture. Delivering customer excellence through great team performance. I Drive change throughout the organisation to achieve improved results both for the customer SLA’s and KPI’s and achieving business Profit. Extensive travel to Europe and Far East. Japan, Singapore, China Knowledge of IT /Project methodologies ITIL, Prince2, and Agile working with in-house and outsourced Project Experienced in FM Account / Client Management. IT, Procurement, Production, Manufacturing, Customer Contact Centre, Field Engineering, Bench Repair Services, Support Services, Maintenance & Installations. Responsible for all outsourced activities including Logistics, OOH Services, IT and Resources. Supporting both Sales and Account Directors to achieve success.