Nicholas Chong
Service Desk Specialist at Baker Hughes
Based in WP. Kuala Lumpur, Malaysia
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Seniority
Staff
Department
Customer/Client Service
Location
WP. Kuala Lumpur
Industry
Energy Technology
Company size
68K
Contact information
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n•••••••@bakerhughes.com
Phone
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Background
About Nicholas Chong
Responds to call, email and chat. Diagnoses complex hardware, software and network problems in a customer focused environment. Deal with process request and system queries. Related installation, troubleshooting and system configurations. Prioritize and resolve issues identified by customers and other teams in a timely manner. Will work with IT services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA). Updates customer on problem status/resolution in accordance with SLA. Escalate problem as required. Monitor the IT service process and workflow to ensure SLA’s are met. Actively participates in the identification and implementation of the training and knowledge required to enable to continue improve performance metrics. Actively participates in team goals and objectives as per performance contract.
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