Nicholas Clancy

Background

About Nicholas Clancy

Nicholas is a transformative customer service leader with over 20 years’ experience. Strategic, adaptive and able to deliver on demand - whilst navigating change and consistently capturing opportunities. He is a highly effective and dedicated individual who can motivate others and ensure collaborative drive to deliver exceptional business results. Areas of Expertise: Management expertise across multi scales of service industry. Deliver extraordinary care by responding to customers needs in a fast paced, structured environment. Resolving inquiries by asking / determining / articulating the best solution to drive advocacy. Deep industry knowledge and relationship management across the food & beverage service industry. Identifying and translating business requirements and opportunities, into tangible goals & actions. Grow and nurture customer relationships on every interaction that results in measurable value. Key Competencies: Driving results - Delivers on promises. Building and leveraging relationships - Motivates people. Driving innovation and change - Creates the future. Communicating effectively - Ensures open, clear communications, and a focus on follow through. Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality Summary: Strong Industry knowledge One-on-one staff coaching Exceptional Customer Service Team Leader Dynamics Effective Staff Management Mentor and leader Relationship Management Strategy development and advice Inventory Management Business Development Dispute Resolution Impeccable presentation