Nicholas Clarke

Background

About Nicholas Clarke

Technical Support Specialist | Document Capture Solutions | Workflow Optimization Professional Experience Overview Field Engineer (2013 – Transition to Level 2 Support)Delivered on-site service and maintenance for Kodak and third-party document scanners. Specialized in mechanical repairs, camera systems, and accessory support. Trained customers on scanner operation and maintenance best practices, while assisting with firmware updates, driver installations, and third-party software integration. Level 2 Software Support Lead – Kodak Capture ProProvided remote technical support for Kodak Capture Pro batch scanning software, focusing on troubleshooting and workflow optimization. Led training sessions for end-users and administrators. Delivered professional services including job setup and configuration of paid add-ons. Developed custom configurations to align with unique customer workflows. Professional Service Delivery & Level 2 Support – Info Input Solution (Current Role)Lead implementation and configuration of Kodak Capture Pro and Kodak Info Input Solution across diverse customer environments. Support integration with supplemental technologies, including cloud-based AI models, to enhance indexing and batch capture. Deliver training and guidance to improve document processing efficiency. Continue to provide Level 2 support and workflow customization to ensure seamless operation and customer satisfaction.